Don't Confuse Effort With Results

Shared insights, ideas, opinions and perspectives that speak to leadership, change, transformation and to becoming more effective at the things we do.

Management is doing things right; leadership is doing the right things.

Peter Drucker

There is a saying that "nobody cares how much you know until they know how much you care". While this saying may not have historically been applied to managing a customer relationship, it fits in just the same.

Working with companies and their people is a tricky thing....

This article wasn’t easy to write. Listening to a speaker this week on professionalism, conduct and leading others, there was a story shared that is familiar to many. Although familiar, something else struck me in the story that is worth considering if you lead/manage...

The VP of the business asks IT: “When is the new site going to be live with the advanced search function we discussed?”

IT answers: “That function is on the backlog as we discussed but there’s so much that has to get done before it is operational but don’t worry, we’ll...

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